Privacy Policy

Last Updated: October 20, 2026

Pipes Performance (“Pipes Performance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit pipesperformance.ca, contact us, request a quote, book a service, or otherwise interact with Pipes Performance.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Vehicle year, make, model, engine, and trim
  • Information about existing vehicle modifications
  • Details about the services you are interested in
  • Photos, videos, or other files you choose to upload
  • Information submitted through quote request or contact forms
  • Appointment or service-related information
  • Communications you send to us by email, phone, text message, social media, or other channels

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Approximate location based on IP address
  • Date and time of website visits
  • Interaction with website features

This information may be collected through cookies, analytics tools, pixels, and similar technologies.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Respond to inquiries and quote requests
  • Recommend services or modifications based on your vehicle and goals
  • Schedule and manage appointments
  • Provide products and services
  • Communicate with you about your vehicle or requested service
  • Process payments and maintain transaction records
  • Provide customer support
  • Improve our website, services, and customer experience
  • Understand how visitors use our website
  • Maintain the security and functionality of our website
  • Send marketing communications where permitted by law and where appropriate consent has been obtained
  • Comply with legal, regulatory, accounting, or administrative requirements

We will only collect and use personal information for purposes that are reasonable and appropriate in the circumstances.

3. QUOTE REQUESTS AND VEHICLE INFORMATION

When you submit a quote request, we may ask for information about your vehicle and the modifications or services you are considering.

This may include your:

  • Vehicle year
  • Make
  • Model
  • Engine or trim
  • Current modifications
  • Desired exhaust sound or performance goals
  • Uploaded photos or videos

We use this information to better understand your vehicle and provide relevant service recommendations, pricing information, or appointment options.

Please do not submit information that is not necessary for us to respond to your request.

4. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to help the website function, understand visitor behaviour, improve performance, and measure marketing effectiveness.

These technologies may collect information such as your browser, device, IP address, pages viewed, and interactions with the website.

We may use third-party analytics or advertising services, such as Google Analytics or similar platforms, where implemented on the website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

Where required, we will provide appropriate notice or choice regarding non-essential tracking technologies.

5. MARKETING COMMUNICATIONS

If you choose to receive promotional emails, text messages, or other marketing communications from Pipes Performance, we may use your contact information to send information about:

  • Services
  • Promotions
  • New products
  • Events
  • Vehicle builds
  • Other Pipes Performance news

You may unsubscribe from marketing communications at any time using the unsubscribe method provided in the communication or by contacting us directly.

We may still send non-promotional communications related to existing inquiries, appointments, transactions, or services.

6. HOW WE SHARE INFORMATION

We do not sell or rent your personal information.

We may share personal information with trusted service providers when reasonably necessary to operate our business, including providers that assist with:

  • Website hosting
  • Website forms
  • Analytics
  • Customer communications
  • Appointment management
  • Payment processing
  • Email or text messaging
  • Advertising and marketing
  • IT and security services

These providers are permitted to use information only as necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information where required by law, court order, regulatory authority, or where reasonably necessary to protect our rights, customers, employees, property, or security.

7. THIRD-PARTY WEBSITES AND SOCIAL MEDIA

Our website may contain links to third-party websites or platforms, including social media services.

We are not responsible for the privacy practices, security, or content of websites or services operated by third parties.

If you interact with Pipes Performance through platforms such as Instagram, Facebook, TikTok, Google, or other third-party services, your information may also be subject to the privacy policies of those platforms.

8. HOW WE PROTECT PERSONAL INFORMATION

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes for which it was collected
  • Provide requested services
  • Maintain appropriate business and transaction records
  • Meet legal, accounting, tax, warranty, or regulatory requirements
  • Resolve disputes
  • Enforce agreements

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

10. YOUR PRIVACY RIGHTS

Subject to applicable law, you may request access to personal information we hold about you and request that inaccurate or incomplete information be corrected.

You may also withdraw consent to certain uses of your personal information, subject to legal, contractual, or operational limitations.

Please note that withdrawing consent may affect our ability to provide certain services.

To make a privacy-related request, contact us using the information below.

11. CHILDREN'S PRIVACY

Our website and services are not directed toward children, and we do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us improperly, please contact us.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technologies, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

13. CONTACT US

If you have questions about this Privacy Policy, how Pipes Performance handles personal information, or would like to request access to or correction of your personal information, please contact us:

Pipes Performance

North York Location
4544 Dufferin Street
North York, Ontario, Canada

Oshawa Location
190 Waterloo St, Unit 8
Oshawa, ON L1H 8A7
Canada

Email: info@pipesperformance.ca
Phone: 437-436-4544
Website: pipesperformance.ca